Privacy Policy

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Effective Date: April 30th, 2026

Pixel Fusion 3D is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, https://pixelfusion3d.com, use our mobile applications, including iOS and iPadOS apps, use our 3D printing services, upload designs, place orders, interact with our platform, or otherwise communicate with us collectively, the “Services.”

This Privacy Policy applies to our website, mobile applications, including iOS and iPadOS, and related services.

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Services. We may update this policy from time to time, and we will notify you of significant changes by posting the revised policy on our Site and updating the effective date.

We collect personal information to provide and improve our Services. The types of information we collect depend on how you interact with us, such as browsing our Site, submitting a 3D print order, using our mobile applications, or contacting customer support.

We collect information you voluntarily provide, including:

Contact and Account Information: Name, email address, phone number, username, password, and security questions when you create an account, sign up for newsletters, or contact us.

Order and Payment Information: Billing address, shipping address, payment details, such as credit card number, expiration date, and security code, and order details. Payment data is processed by third-party providers such as PayPal, Apple Pay, Google Pay, and similar services. We do not store full payment card details.

Design and Project Information: Uploaded 3D model files, design specifications, custom requests, or other content you submit for printing. We treat these as confidential but may need to access them to fulfill your order.

Mobile App Data: When you use our mobile applications, information such as requests, photos, or model files may be stored locally on your device and not transmitted to us unless you submit them via email or through an in-app form.

Communication Information: Any details you share in emails, chat support, feedback forms, app forms, or inquiries.

Other Information: Preferences, survey responses, or marketing opt-ins.

When you use our website or related online Services, we may automatically collect certain technical information using cookies, pixels, and similar technologies:

Device and Usage Data: IP address, browser type, operating system, device identifiers, pages viewed, time spent on pages, referring URLs, and interaction data, such as clicks or scrolls.

Location Data: Approximate location based on IP address. We do not collect precise geolocation without consent.

Analytics Data: Information about how you use our Site and Services, such as search queries or viewed products, to improve user experience.

We may receive information about you from external sources, including:

Service Providers: Data from analytics tools, payment processors, shipping partners, or similar vendors.

Social Media and Partners: If you link your account or interact via third-party platforms, such as logging in with Google or Facebook, we may receive profile details like your name, email, or profile picture.

Public Sources: Limited data from public databases or marketing partners.

We do not collect sensitive personal information, such as health data or racial origin, unless directly relevant and consented to for a specific service.

We use your information for legitimate business purposes, to fulfill contracts, comply with laws, or with your consent. Specific uses include:

Providing Services: Processing orders, printing and shipping 3D models, managing accounts, and responding to inquiries.

Mobile App Features: Certain features in our mobile apps allow you to store and manage your requests locally. This information is only shared with us if you actively choose to send it.

Payments and Fulfillment: Handling transactions, verifying payments, and coordinating shipping.

Improving Our Services: Analyzing usage data to enhance our Site, troubleshoot issues, or develop new features.

Marketing and Communications: Sending promotional emails, newsletters, or offers about 3D printing products or services, with your consent where required. You can opt out anytime.

Security and Fraud Prevention: Detecting and preventing abuse, fraud, or unauthorized access.

Legal Compliance: Responding to legal requests, enforcing terms, or protecting rights.

Analytics: Aggregating anonymous data for internal reporting or business insights.

We retain your information only as long as necessary for these purposes or as required by law, such as retaining financial records for applicable tax or accounting requirements.

We do not sell your personal information. We may share it in limited circumstances:

Service Providers: With trusted vendors who help us operate, such as payment processors, shipping companies, cloud storage providers, or 3D printing subcontractors. They are bound by confidentiality and may use data only for our purposes.

Email Requests: If you submit a print request via email using our app, the information and attachments are sent directly from your device to our support email and are not uploaded to our servers unless you proceed with an order.

Business Transfers: If we merge, acquire, or sell assets, your information may be transferred as part of the transaction.

Legal Requirements: To comply with laws, subpoenas, or government requests; to protect our rights, safety, or property; or in emergencies.

With Your Consent: For any other purpose you approve, such as sharing designs with partners for collaborative projects.

We require third parties to handle data securely and in compliance with applicable laws.

We use cookies and similar tools on our website to enhance your experience:

Essential Cookies: For Site functionality, like remembering login details.

Analytics Cookies: To track usage and improve performance.

Marketing Cookies: To personalize ads or content.

Our mobile applications do not use cookies or analytics trackers.

You can manage cookies via your browser settings or our cookie consent banner. Disabling cookies may limit Site features. For more details, see our Cookie Policy: https://www.godaddy.com/legal/agreements/cookie-policy.

We implement reasonable security measures, such as encryption, firewalls, and access controls, to protect your information from unauthorized access, loss, or misuse. Uploaded 3D designs are stored securely and deleted after order fulfillment unless you request otherwise. However, no system is 100% secure, so we cannot guarantee absolute protection. Our mobile application may request access to your device’s camera, photo library, or files solely for the purpose of creating and submitting 3D print requests. You can control these permissions in your device settings

Depending on your location, you may have rights under privacy laws, including the right to:

Access or Correct: Request a copy of your data or updates to inaccuracies.

Delete: Ask us to erase your information, subject to legal exceptions.

Opt Out: Unsubscribe from marketing emails or object to certain processing.

Withdraw Consent: Revoke consent where applicable.

Do Not Sell or Share: We do not sell data, but you can opt out of targeted ads where applicable.

To exercise your rights, contact us at slcochran@icloud.com. We may verify your identity before fulfilling your request.

Our Services are not intended for children under 13, or under 16 in some jurisdictions. We do not knowingly collect data from minors. If we learn that we have collected personal information from a minor, we will delete it promptly.

If you are outside the United States, your data may be transferred to and stored in the United States or other countries. We use appropriate safeguards where required by applicable law.

We may update this policy to reflect changes in our practices, technologies, legal requirements, or services. We will post updates on our Site and update the effective date. If changes are material, we may notify you by email or another appropriate method.

If you have questions, concerns, or requests, contact us at:

Email: slcochran@icloud.com

Thank you for trusting Pixel Fusion 3D with your information.